Follow the process according to the Integration the merchant is using:
Voiding a payment with NetSuite
IMPORTANT CONSIDERATIONS
- This will only work with ACH and Bank to Bank payments.
- We can void a payment made before 3 pm PST.
- We can only void the payment if the ticket is submitted to support early enough to be executed before 3 pm PST that day.
- Payments made after 3 pm PST may still be possible to void if done right away, but we can’t guarantee to be able to void those.
The process when you request a void payment is as follows:
1- We reviewed with our banking partner and sent a ticket to L2 to request to cancel the payment.
2- Engineering confirms they successfully cancel the payment.
3- We confirm you the payment was successfully voided.
4- The void payment will be reflected on the Paystand Dashboard as a refund.
5- Request the merchant to create a Refund record for this transaction.
Additional Resources
Voiding a payment with Sage Intacct
IMPORTANT CONSIDERATIONS
- This will only work with ACH and Bank to Bank payments.
- We can void a payment made before 3 PM PST.
- We can only void the payment if the ticket is submitted to support early enough to be executed before 3 pm PST that day.
- Payments made after 3 pm PST may still be possible to void if done right away, but we can’t guarantee to be able to void those.
The process when you request a void payment is as follows:
1- We reviewed with our banking partner and sent a ticket to L2 to request to cancel the payment.
2- Engineering confirms they successfully cancel the payment.
3- We confirm you the payment was successfully voided.
4- The void payment will be reflected on the Paystand Dashboard as a refund.
5- Request the merchant to create a Refund record for this transaction.
Additional Resources
Voiding a payment with Direct
IMPORTANT CONSIDERATIONS
- This will only work with ACH and Bank to Bank payments.
- We can void a payment made before 3 pm PST.
- We can only void the payment if the ticket is submitted to support early enough to be executed before 3 pm PST that day.
- Payments made after 3 pm PST may still be possible to void if done right away, but we can’t guarantee to be able to void those.
The process when you request a void payment is as follows:
1- We reviewed with our banking partner and sent a ticket to L2 to request to cancel the payment.
2- Engineering confirms they successfully cancel the payment.
3- We confirm you the payment was successfully voided.
4- The void payment will be reflected on the Paystand Dashboard as a refund.