Support

Ensure users have access to support materials and troubleshooting for a seamless experience.

• KNOWLEDGE BASE (ZENDESK) - STYLE GUIDE
• STATEMENT DESCRIPTORS
• PAYMENT LIMIT INCREASE
• L2 - SLAs
• CSAT
• FIRST REPLY
• CREATE A CHILD TICKET
• USE STYLO ON A TICKET
• VOID OR CANCEL A PAYMENT (L1)
• REQUEST A CALL TO L2
• OVERRIDE AN INCIDENT RATING