CYBERSOURCE COMPARISON

Credit Card Processing

Modern: Blended, fixed, wholesale rate across all card types. The exact fee is calculated at the time of the transaction, and is locked in by the contract.

2.39% + $0.30/txn

Legacy: “Interchange plus” model, variable rate depending on card brand/types, transaction fees are calculated at the end of the month with Interchange Reports.

2.6% - 3.5%/txn

(+ gateway fees)

ACH

Direct ACH (Debit or Credit), no two drop verification of login required

N/A

Bank Network

Debit or Credit customer accounts with zero transaction fees ($0 + 0%) and real-time funds verification for fast time-to-cash

N/A

Fee Reconciliation

Journal entries booked to NetSuite automatically as payments occur, with no manual intervention from staff

100% manual reconciliation of fees  required by Finance Team at the end of every month, once the interchange report/card statement is released

Fee Management

Robust, native fee management with thresholds and convenience fees.  Fees, even when surcharged, are reconciled at the time of the transaction with proper journal entries automatically updated.

Requires a separate invoice to be created for surcharges.  Variable Card processing costs breaks automatic fee reconciliation and does not safely cover entire cost of card transactions.
 

Payments Interface

Completely customizable to your brand, with smooth customer experience, modern UI/UX, partial payments, and real-time balance updates.

N/A

Required 3rd-Parties

None

3rd party processor, as Cybersource is simply a Gateway.

Click-to-Pay on NetSuite Invoices

Auto-Embedded within new or existing NetSuite templates & workflows

N/A

Cash Application

Real Time: payment records written to NetSuite instantly to auto-update balance on invoice.

Batched: payment records are written to NetSuite at certain time intervals to update the balance on invoice.

Bank Deposit Reconciliation

Daily deposit records updated in NetSuite automatically, with no manual intervention from staff (eliminates end-of-month reconciliation).

Deposit reconciliation is fully manual, and requires staff to perform manual data entry.

Customer Statements

Enable your customers to view and pay multiple invoices/account balance with a few clicks, payment records automatically written to corresponding invoices.

N/A

Automated Payments

Create advanced & automated recurring billing schedules for any required configuration (monthly, quarterly, net terms, installments, usage based, etc) directly within NetSuite environment.

Offers recurring payments. A series of recurring payments consists of multiple transactions that you bill to a cardholder at fixed, regular intervals not to exceed one year between transactions.

PCI Compliance

Paystand customers absolved of need to become PCI Compliant: all PCI compliance concerns handled as part of overall product offering.

Cybersource customers must maintain their own PCI Compliance.

Overall ROI

Long term ability to control A/R costs, move to fixed rate, and continue to reduce costs with free bank network—even as revenue grows.

Stuck in legacy card processing model, where costs continue to increase as revenue increases, and card networks can announce fee increases periodically.