How Motorola Used Paystand to Improve Payment Process Efficiency and Reduce Costs by 16%

Motorola had already moved part of its payment process online with Authorize.net. On paper, that should have been enough. In practice, invoice processing was still time-consuming and manual, and the finance team was carrying the work that the tool was supposed to take off its plate.

Returns were a recurring problem. A high number of payments came back because customers had insufficient balances, and there was no efficient way to verify balances before a payment went through. Every return meant more follow-up and more time before the cash landed.
Migrating to NetSuite did not close the gap. Payments still had to be uploaded by hand, which created delays and inefficiencies between the moment a customer paid and the moment that payment was recorded. The result was manual processing that led to delays in receiving payment, poor recordkeeping, and high costs.

Motorola needed a more automated, customer self-service-friendly payments system that could make the team more efficient and bring costs down.

Motorola turned to Paystand to improve payment process efficiency without adding more manual steps for the finance team. Paystand's AR automation integration with NetSuite replaced manual payment uploads with automated payment workflows, so payments move into the system without someone keying them in.

That shift sped up collections. With real-time visibility into payments, the team can see what has come in and when, which supports better cash flow and cleaner records than the manual process allowed.

Cost was the other half of the problem. Paystand implemented a more favorable fee structure that reduced Motorola's processing fees by 16% and delivered cost savings of 10% compared to other competing solutions.

Support mattered too. Motorola cites exceptional customer support that made both implementation and ongoing use smooth and efficient.