| Credit Card | DSO | Checks | Manual Reconciliation | Customer Experience | |
| Open |
-What would reducing credit card transaction fees mean for your company?
-What kind of impact would this have on the company if you drastically reduced or eliminated fees? |
-What would improving DSO do for the business?
-What's the payoff to the business if you reduced your DSO? |
-What would reducing the number of paper checks mean for the team?
-What's the benefit of reducing the number of paper checks? |
-What would saving time from all the manual reconciliation do for your team and company?
-What would automating the reconciliation process do for the team? |
What would having a great customer experience do for the business?
What's the payoff to your or your team if you could give your customers a great customer experience for making payments? |
| Probing | Where could those extra dollars be used? Marketing, Product.. etc | Does getting your money faster help you with cash flow? | Would it help you get paid faster if you weren't waiting for checks? | Would this allow your team to focus on other projects? | Would this help customers pay faster to you and less time for your team trying to collect payments? |
| Open (Personal) | Why is reducing fees important to you? | What would improving DSO do for you? | What would this mean to you if you could reduce paper checks? | What would automating the reconciliation process mean to you? | What would having a great customer experience mean to you? |
| Probing (Personal) | Would this make you look good if you were able to reduce fees so drastically? | Would this lower your stress if you were able to get paid faster? | Would this lower your stress if weren't waiting so long to get paid and have so much work once the checks came? | Would this save you personally a lot of time? | Would this make you look good for your boss if you gave a better customer experience? |