Since we primarily serve the B2B market where card disputes are more infrequent, Paystand takes them very seriously with individual care from Customer Success.
If/when a card dispute occurs, Paystand will notify the Company in 3 ways: automatic email, a phone call from Customer Success, and a notification on the Company's administrative dashboard in NetSuite.
From there, Paystand will work with the Company to collect the relevant evidence (receipts, invoices, shipping labels, emails, etc.) and submit the evidence to the associated card network on the Company's behalf.
Paystand's systems will notify the Company, and Paystand will reconcile the adjustments in the next deposit. Paystand does not overwrite Invoices or Sales Orders. As every firm addresses them differently, we will leave the actually booking the effect of the dispute up to the Company's staff.
Paystand charges a flat $35 fee per dispute (not refunds, only disputes). If the dispute turns into a Chargeback (a demand by a credit-card provider for a retailer to make good the loss on a fraudulent or disputed transaction), Paystand charges a flat $35 fee.